Customer Service
Our customer service staff is trained to answer product questions, place orders, handle returns and help with all aspects of customer service. You are in the hands of a team of well trained and dedicated customer service and fitness professionals.
- Every day low prices
- Free Expert Advice Line
- Free fitness eBook with orders
- Fitness Specialists since 1981
- Authorized Dealer for all products
- Price Match Policy
- Same day shipping on orders placed M-F by 1PM
- Internet Security and Fraud Protection
Customer Support
HeartMonitors.com provides phone support and 30 day warranty. After 30 days all repairs are handled by the product manufacturers. Our customer service team is available 9AM-5PM PST Monday - Friday. You can reach us at 1-888-418-2377 or support@heartmonitors.com
Customer Satisfaction Guarantee
HeartMonitors.com provides quality products that have been tested and accepted by professionals within the health and fitness community. We are confident in the products we offer, but if you are not completely satisfied, we offer a 30-Day Money Back Guarantee on all our products with the exception of Home Exercise Equipment (see the individual product pages for information on exceptions.) To avoid delays or complications with your return, please call HeartMonitors.com to authorize a return before sending products back. All items must be returned in clean and like new condition, or a 15% restocking fee will be applied. Shipping charges are not refundable.
Why Buy from US
HeartMonitors.com was established in 1981 as a national retail and medical mail order products company. HeartMonitors.com has been a trusted online retailer since 1997. Over 100,000 happy shoppers can't be wrong!
Same day shipping - Orders placed by 1PM Pacific time Monday-Friday are shipped the same day except for drop ship items and out of stock items.
Authorized Dealer
HeartMonitors.com is an authorized dealer for all products we sell. HeartMonitors.com provides 30 day refunds and exchanges for defective items. Full warrantee and repair service is provided by the manufacturers of the product. ( see individual items for details ).
Price Match Policy
HeartMonitors.com will usually match prices with other authorized dealers for a particular product. Please call at 800-949-4089 Mon-Fri 9-5 Pacific Time, or email us at support@heartmonitors.com to get authorization for a price match.
Return Policy
30 day return period for items received in in original packaging in like new condition. Used items are subject to 10% to 25% restocking charge. Damaged items may or may not be refunded depending on the amount and type of damage. Please call our office 888-418-2377 M-F 9-5 to receive authorization for a return. A 15% restocking fee will be applied to any item returned in worn condition. Please call our office to authorize any return.
All voucher sales associated with Active.com, Schwaggle.com, or Gearbuzz.com are final and non-refundable. All product sales resulting from the redemption of a Schwaggle voucher or Gearbuzz.com email offer are returnable in exchange for store credit. Product must be returned within a 30 day period and be received in original packaging and in like new condition.
Free Expert Advice line
Call our expert advice line Monday - Friday 9-5 Pacific time. Our staff has decades of experience in fitness and cardio conditioning including working with schools, teams, athletes, personal trainers, weight loss programs, cardiac rehab programs, health clubs and more.
Security and Fraud Prevention
We keep your data safe. We use SSL website security, the most trusted, secure online shopping system which uses 256-bit SSL, the highest commercially available encryption standard on the market.
Customer Service
All our customer service staff are trained to answer product questions, place orders, handle returns and help with all aspects of customer service. HeartMonitors.com customer service associates are well trained and dedicated professionals.
Placing Orders
On-Line Orders
Our website is available 24/7 to take your order. We accept all major credit cards, PayPal, and Google Checkout.
Telephone Orders
In the US, call toll free: 1-888-418-2377. Our business hours are Monday - Friday 9-5pm Pacific Time.
Fax Orders
- Please fax the following information to: 1-888-418-2377
- name and ship to address
- phone number
- credit card number and expiration date
- billing address (if different than ship to address)
- item’s you wish to order quantity
- item price
- color and size if appropriate
- Help Line and Customer Support
For help or customer support
Call during office hours Monday-Friday 9-5 Pacific Time 1-888-418-2377. Our office provides email or free phone support.
Shipping and Handling
- Free shipping offers are for USA orders only (48 Contiguous States).
- All domestic shipments are sent either via FedEx or USPS.
- Orders placed by 1PM PST will be shipped the same day Mon-Fri.
- Next Day Air shipments ordered on Friday before 1PM Pacific Time will arrive on Monday.
- Most International Orders are shipped FedEx International Economy
Download eBook
HeartMonitors.com Established in 1981. 1340 Specialty Drive Suite I, Vista, CA 92081
