Returns Policy

Please call our office 888-418-2377 to authorize any return.

HeartMonitors.com has a 30 day return/exchange policy. When calling please please reference your Order #. 

Returning new, unopened items within 30 days of purchase:

All returns originally purchased with free shipping are charged a $5.00 per item fee to recoup shipping costs.
The customer is responsible for shipping costs on all exchanges and/or returns.

Returning used, opened items within 30 days of purchase:

All returns originally purchased with free shipping are charged a $5.00 fee to recoup shipping costs.
Used or incomplete items are subject to an additional 10% restocking fee if not in like-new condition or inclusive of all components such as charger, usb, etc.
The customer is responsible for shipping costs on all exchanges and/or returns.

Processing

Once your return is received and inspected (usually within 24 hours of receipt), your refund will be processed and a credit will be automatically applied to your credit card or original method of payment within 7 days. Please note that depending on your credit card company, it may take an additional 2-10 business days after your refund is applied for it to post to your account.
In the case of an exchange for store credit, you will receive an email with coupon code. Store credit coupon codes do not expire and can used towards any single purchase at www.HeartMonitors.com.

Manufacturer Defects:

Items which are D.O.A or defective must be reported within 1 week of receipt. Please call 888-418-2377. We will issue a return shipping label to have the defective item sent back to us. Upon receipt, we will ship a new replacement unit. No substitutions in replacement are possible.

After 30 days all replacements and repairs are handled by the product manufacturers. Most products sold on HeartMonitors.com have a minimum one year manufacturer warranty.

 

International Returns

Items must be returned within 30 days from date of purchase
The customer is responsible for shipping costs on all exchanges and/or returns.

E-Mail

support@heartmonitors.com

HeartMonitors.com Established in 1981.